Eligibility for Refunds

Our refund policy applies to products purchased directly from our store.
To be eligible for a refund, the product must be in its original condition, unused, and returned within a specified timeframe.
Return Process:

If you wish to return a product for a refund, please contact our customer support within [3] days from the date of purchase.
Our customer support team will guide you through the return process and provide you with the necessary instructions and a return authorization if applicable.
Return Shipping:

Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, product arrived damaged).
We recommend using a trackable shipping service to ensure the safe and timely return of the product.
Upon receiving the returned item, we will inspect it to verify its condition before proceeding with the refund.
Refund Processing:

Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed using the original payment method within [3] business days.
Please note that the refund processing time may vary depending on your bank or credit card company.
Non-Refundable Items:

Certain items may not be eligible for a refund, such as personalized or customized products, digital downloads, or items marked as final sale.
Any exceptions to our refund policy will be clearly communicated on the product page or during the checkout process.
Damaged or Defective Products:

If you receive a damaged or defective product, please contact our customer support immediately.
We may request evidence of the damage or defect, such as photographs, to assess the issue and provide an appropriate solution, including a refund or replacement.